I've been a client of CINIPAC for over a year. Overall, pretty good service, voxility network so no issues there.
Around 2 weeks ago, my VPS goes down. Finally, after 1 day, I decide to open a ticket.
I get a response in a few hours saying that my VPS is "distroyed" and that they "have to recreate it".
Naturally, I started to get worried. I ask why and how did this happen, and 17 hours later I get pretty much the same response:
"The VPS has been fully deleted so we have to recrate the VPS.",
and later
"An automatic script deleted the server because there was the wrong IP adress added to your account and we do not have any backup on the Lowendtalk vps (that's impossible on an 1,49 euro vps)"
This was on 17/05. So, they lost all my data, that's fine. But I've been waiting since then for the control panel's IP (the old one doesn't work anymore) and for them to "recreate" my container. No reply, no nothing.
So, I wouldn't recommend them, even if they fix it after I post this. 2+ weeks for this?