Chris Fabozzi Director of Operations ChicagoVPS
said the following on Facebook:
For customers on those nodes, if you ran a Central Backup your data is absolutely safe and you may request a restoration via ticket. Customers who were not on the nodes with corrupted secondary backups can request a restoration regardless of whether they utilized the free Central Backup feature. The restoration process currently has a 6-12 hour lead time once you’ve requested it.
I ran Central Backup on my VPS and have opened tickets to have the most recent one restored. The tickets get an auto response telling me to use my own backups and having them restore it would take 3-4 days. Then, the tickets are flagged as "answered" and nothing happens.
I would just like to know if my "data is absolutely safe" as stated above and why I can't get a ticket acted upon in "6-12 hours"?
Any ideas? Hard to know what to believe though I appreciate your effort.