About 1 and a half years ago, UGVPS had a promo, $12 for 6 months. Back then their customer service was great, and Crystal would always reply to my tickets within 4 hours. I was very happy with them back then so eventually, I had over 20 VPSs with them on that promo. Sometimes Crystal would give me additional discounts as well since I was a bulk buyer. Even gave me a free lifetime server which still works to this date.
One of my main VPS that hosts an important dev database of mine was suspended due to over due on payment. I was not aware that this box would expire this month, as I have over 20 boxes with them, so it's little hard to keep track, especially since the hostnames are not the same as in WHMCS. I requested them to update the host names in WHMCS 3 months ago and that ticket is still escalated.
I stopped planning on renewing my services about 4 months ago and let the boxes expire/terminate one by one.
I know it's my fault for not taking a more recent backup,
All I asked for was them to unsuspend this box for a few hours so I can gather my files and leave.
I even offered to pay the $12 for another 6 months.
The invoice for this VPS is merged with invoices for other VPS's as well. The only thing the support operator does is escalate the ticket. It has been escalated for almost 4 days now with no reply.
I opened another ticket earlier today asking how long it usually takes for the escalated tickets to get replied to, and they just deleted the ticket. (Not close the ticket, they deleted it).
Picture of Invoice: http://i.imgur.com/4EYxDjn.png
Picture of my fist ticket: http://i.imgur.com/1llWU4y.png
Picture of second ticket asking for them to split invoice: http://i.imgur.com/6Mmyj2n.png
I understand that you can't expect fast support when your paying $12/year, but most companies that advertise here give pretty good support, you usually get replies in a few hours or at most 24 - 48 hours.
UGVPS has gone very downhill since I first used them.
I doubt I'll be getting my database back.