I had a few client cpanel accounts hosted on a VPS. Today my VPS account was suspended without warning.
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Suspension Reason: Running server loads above 38. Anything over 1 is too high
Please contact us as soon as possible to get your service reactivated. **
After this email I tried to contact support dept and opened a ticket. Nobody has replied me yet and its been like 8 hours. My clients are complaining to me why are their sites down. I have no backup and what am I supposed to do now.
Just for info the VPS provider is a very old company and has been providing service at WHT for at least 4-5 years. But they have lot of negative review threads there. Is there any way I can make the owner of that company to allow me to download the cpanel accounts from there? It won't take more than 3 hours I guess. The support hasn't replied me after my repeated attempts which is worrying me. What does this guy want from me?