In short: I overpaid due to subscription after cancelling my service, the Inception hold my money as credit and refused to refund.
Imagine this situation, you overpaid something at a store then you found out and asked for a refund, the staff said "Oh, no, not our fault, it is our policy, when you come in means you agree with that. But we keep it as credits, you can come and shop again." Will you come to this shop next time?
Their terms does say overpayment will not be refunded, but I don't think it entitles them to take advantage of my negligence. You don't force people to stay!
It is hard to learn someone when you are good with them, but when you have trouble with them, you would know the person much better. The same applies to the company.
There are some companies whenever customers have problems with them, the first thing they do is find a bunch of excuses to shield behind. They use varies ridiculous terms to again you when you have problems with them.
The Inception is one of them, I highly despise them. It shows how they "care" their customers. It shows no matter how they behave previouly, deep down in their heart, they are DISHONEST, GREEDY, MEAN and SELFISH!
It's several dollars, I will not be poor without them, and they are not going to make a fortune out of that either. But from this small fact, it shows their quality, their ethic code for doing business.
You guys should learn from my experience, those companies hold your money or have any excuse when you ask for a refund, should avoid, stay away. There are planty of good options out there, try Castlegem, Forthcloud, Vultr if you need UK servers.
I made the same mistakes in the past years, none of those acted as Inception did (the latest should be Fliphost if I remember correctly), those good experience relaxed my vigilance. It's Inception makes me realize the ugly businessman again, reminds me of using subscription with extreme caution the next time.
The attitude dealing with refund must be considered when you choosing a provider. That attitude will highly likely tells you how they will act when you have problems with them!