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Liquid Solutions - mostly good, but one HUGE problem

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After having had a truly horrible experience with UniqueGeek, I went looking for another VPS provider. My requirements are very basic - a simple website and email (which is critically important for business purposes) - and I did not want to spend a fortune for the service. After some searching, I settled on Liquid Solutions.

The Good: * The price is excellent * Stability is very good - only one brief outage since signing up mid-January * Alex is relatively responsive - takes a day, but he usually replies. He also cares about his customers and offered to extend my service period, change my server, etc.

The Very Bad: * I opted for the Chicago server. This server is provided by ColoCrossing and I think this is the problem. When I first asked to get rDNS set-up, it took two weeks for this trivially simple request to be honored. Sadly, the problems do not end here. As far as I can tell, ColoCrossing has not configured the server properly - they seem to have assigned dynamic IP addresses or some such. For this reason, certain email systems reject my emails because the entire subnet is blacklisted. I have sent repeated emails to LiquidSolutions and ColoCrossing, and have yet to receive a reply.

Unlike some of the pros here, for me, setting up a server takes a lot of time. I really don't want to move, but I am not sure how to motivate LiquidSolutions and/or ColoCrossing into fixing this problem. I suspect that the fix is quite simple and for some unknown reason (laziness?) they just refuse to attend to this matter.

In summary: LiquidSolutions is basically okay but stay away from their Chicago server. ColoCrossing does not respond to customer issues and should probably be avoided.


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