I have an open ticket regarding an iptables problem with one of my VPS providers, it has taken them 4 to 5 days to respond the last couple of times (still haven't responded to my last reply 4 days ago). Is this normal?
Ordinarily I wouldn't care, but as it stands iptables on my VPS is broken (doesn't work at all now - originally, on Jan 20th, it was just a module that was not functioning, but as of Feb 2nd completely broken) so I have kept the VPS shutdown.
Normal for un-managed ultra-cheap VPS?