Hi Folks,
I got a ticket in today from a customer very soon after once of the /25's I lease ended up on a spamhaus SBL, not because of any wrong doing by any of my own clients for because 5 records of spam from the /21 were witnessed.
It will get sorted out, however it is very obvious that this stupid method of blacklisting simply does not work, more spam is sent today than ever before, the only difference is that more legitimate mail gets blocked as a consequence of the blacklists.
I think some change is needed to the way it is handled amongst us as providers who supply the IP's to end users rather than allowing these third parties to dictate to our customers what mail can be sent and to where.
Heck even if it was just a list maintained by hosts for hosts with an audit-able seal of approval to confirm that host XYZ takes action against spam within 24 hours that would be a start that would get us working together on common issues like this much as a lot of us do with fraudrecord.
I say all this also after having to resort to twitter multiple times just to get digital ocean to react to about the 10th paypal phishing email in 5 days from the same IP and filing an abuse report every time.
Any thoughts?