Time for another one of these threads... So 6 days ago I recieved this email from GreenValueHost:
Greetings Valued Clients, GreenValueHost is pleased to inform you that the recent issues that have been occurring with our srv3 hosting server have been resolved. The server load has been brought down significantly (Current average load is now less than 3), additional memory has been added, additional CPU has been added, exim mailing IP address/main IP address has been changed to a clean IP, and mySQL is currently in progress of being optimized for maximum performance. We have tasked our most skilled administrators to closely monitor our srv3 hosting server and ensure that the issues that you have been facing over the past few weeks will never happen again. GreenValueHost is devoted to providing our clients with a quality hosting experience and is always striving to improve day by day and we will take into deep consideration any comments, suggestions, and constructive cricticism that our clients may have. If you have any questions, comments, or concerns regarding this, please do not hesitate to contact us by submitting a ticket with your registered GreenValueHost client area account and we'll always be here to assist. Kind Regards, The GreenValueHost Team
Since then I have had nothing but problems, the CPU load is still high, I had to figure out the mail server IP on my own to update my SPF records, and worst of all, is the downtime.
Uptime Report has been blowing up my phone with text messages the past week and its been pure madness, following are images of 1, 7 and 30 day reports from my dashboard.
As you can see in the images since I recieved the email I have had a downtime of 6 hours and 29 minutes, well below the following quote from their website :
Service Level Agreement (SLA) GreenValueHost agrees to maintain a service level agreement network uptime of 100%. If the server uptime ever falls below this, customers may request compensation for the downtime. In the case that the server was unavailable due to DDoS attacks, it does not count towards the Service Level Agreement.