I can always count on LET for some drama, guesses, and bs.
Previous invoice was paid: (10/15/2013 - 11/14/2013)
That's service through 11/14/2013. Next invoice was due by 11/15/2013 at 00:01AM. Services shutdown at 11/16/2013 at 11:59AM CST (36 hours after overdue).
We have a strict prepayment policy, like an air pump at a gas station. Our policies allow for shutdown of services when an account is past due. However we're human and give the courtesy of shutting down a day or two after at noon CST, just as we did in this case.
If anyone wants to work for free and gracefully shutdown all overdue servers for us that's awesome, until then we'll keep using the automated "shut down services" button which does an ipmi shutdown and reset.
So lets all take a chill pill and stop with the crazy name calling and guessing games.
Regards, Gordon