So I recently opened a general support ticket with my provider URPad (recently acquired by RLT rootleveltech.
The response was quick, which was great, what's a bit perplexing is that the reply came from a company called - Reliabox - also owned by RLT.. which is ridiculous, I am not a customer of Reliabox, I've never heard of them and the email went straight to my junk..
Is is normal for a provider to reply to a support ticket from another company?
The automated response after opening a ticket (URPAD errwhere)
The response.
